UNU Skincare

Orders are typically processed within 2–5 business days after purchase. During periods of high order volume, launches, promotions, or holidays, processing times may be extended.
Once your order has shipped, you will receive a confirmation email with tracking information.
Flat-Rate Shipping
UNU Skincare currently offers flat-rate shipping on domestic orders within the United States. Shipping costs are calculated at checkout using a standard flat shipping fee.
Delivery timelines may vary depending on your location and carrier processing times.
Incorrect Shipping Information
Please ensure all shipping information is accurate before placing your order. UNU Skincare is not responsible for orders shipped to incorrect addresses provided at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at support@UNU-skincare.com.
Lost or Delayed Packages
Once an order has been shipped, responsibility for delivery rests with the carrier. If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier directly.
We will do our best to assist where possible.
Order Issues
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@UNU-skincare.comwith your order number and photos of the issue so we can assist you promptly.
At UNU Skincare, we are committed to creating high-quality, barrier-first skincare designed to support skin health and healthy skin function.
Due to the nature of skincare and personal care products, we do not accept returns on opened or used products for hygiene and safety reasons.
Returns
We accept returns only for:
- unopened and unused products,
- damaged items,
- or incorrect orders.
To request a return or replacement, please contact us within 7 days of delivery at support@UNU-skincare.com with your order number and photos if applicable.
Approved returns must be shipped back within 14 days of approval.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the issue was caused by our error.
Skin Reactions & Product Compatibility
Because every individual’s skin is unique, we cannot guarantee compatibility for every skin type or condition. We recommend patch testing all products prior to full use.
UNU Skincare products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.
Questions
For any questions regarding your order, please contact us at support@UNU-skincare.com.
UNU Skincare respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our website.
Information We Collect
We may collect:
- Name
- Email address
- Shipping and billing address
- Payment information
- Phone number
- Order history
- Website usage and analytics data
Payment information is processed securely through third-party payment providers. UNU Skincare does not store full payment card details.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Communicate promotions, updates, or marketing emails (you may unsubscribe at any time)
Sharing Information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers necessary to operate our business, including payment processors, shipping carriers, email providers, and website analytics services.
Cookies & Analytics
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support website functionality.
You may adjust your browser settings to disable cookies if preferred.
Data Security
We take reasonable measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.
Your Rights
Depending on your location, you may have rights regarding access to, correction of, or deletion of your personal information.
To request assistance regarding your information, contact us at support@UNU-skincare.com.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact
For privacy-related questions, please contact:
support@UNU-skincare.com

Shipping Policy

Refund & Return Policy

Privacy Policy